Help Center

FAQ

Shipping

How much is the shipping cost?

How long does shipping take?

Do you ship worldwide?

What shipping methods do you use?

Can I pay for Expedited Shipping?

Do you offer FREE Shipping?

Products and Order Fulfillment

Where are you guys located?

Where are Your Products From?

What happens if I receive the wrong product?

I ordered multiple items, but only received part of my order?

Can I get a new item if my item arrives damaged?

My item does not look like it does online?

If I forget to apply a coupon at checkout, can you apply it after?

What if I didn’t receive my confirmation email?

How long will it take to receive my order?

What if my item was “Returned to Sender?”

Payment Information

What Payment Methods Do you accept?

What currency will be charged in?

How Secure is My Personal Information?

BUYER PROTECTION, SAFETY AND SECURITY

Tracking

Will I receive a tracking number?

Why is my tracking # not updating?

How can I track my order?

Policies

Policies

Return Policy

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Exchanges/Replacements (if applicable)

How to return?